What's Your Businesses Computer Crash Plan?

As a business owner in 2018, it's important to realize that computers are at the heart of keeping your company afloat.

It's very common to have your computer be lost or stolen, and business owners should keep this in mind when moving forward with their company. No matter how big your company is, you're in need of a crash plan in case thing don't go as planned, and they certainly will not, it's just a matter of how the problem is handled. We will provide you the list and leave it up to you to handle it yourself or call in a professional like ETV Software. Tip number one is to think about keeping your critical files on a cloud-based hard drive. Having an automatic offsite backup for your files is a smart solution for any business with important data. It's also vital to have a local computer backup solution. This step is easier on a Mac but there are also steps you can take to quickly do this process on a Windows. Another great tip for you crash plan is to have an offsite computer backup solution. This is so that if your external hard drives are stolen, burned or any other catastrophe happens you will not lose your data. If you only have an onsite backup solution all your data is still in one physical area and could possibly be destroyed if something were to happen. Backups are important, but it should also not be overlooked to ensure you have proper virus protection on both your Mac and PC. This is a fundamental step in any computer crash prevention plan. Is your current router up-to-date? How about your firmware? One of the most overlooked steps in a crash plan is making sure this software is kept up to date in these technologies. The updates will add needed security features and increase your overall performance. This step is quick and easy and will end up saving your company a lot of time in the future. Another factor for businesses to keep in mind is the number of computers in use for your company. It is recommended if you have 10 computers or more there should be a Network Attached Storage, NAS solution for local physical backups. However, this should not take the place of offsite backups, cloud storage or virus protection.

Unless you have your own department working on this daily, it can be hard to find the time to do all these steps alone. We want to remind you that at ETV Software, we can help you put the needed actions in place to make sure your companies data is kept safe and secure. Give us a call today! 903.858.4383

Help Computer Repair in Tyler and Express Employment Provide Food To The Needy

For our June Deal of the Month, we are participating in the Express Employment food drive!

If you bring a minimum of 8 canned goods to our offices, we will be offering $20 OFF on all Virus Removal & Malware Scans.

For this month, we want to give our customers the opportunity to make a difference in someone else’s life while also doing something that needs to be done on a routine basis.

We are seeing record highs of viruses and malware this year, and it’s important for everyone to make sure their data is not being breached.

This offer applies to all non-commercial retail clients. Offer ends June 30th. Call or see our store for details!

FBI's Urgent Warning: Reset Your Routers Now

The Federal Bureau of Investigation had an urgent warning to Americans on May 25, 2018 – reset your routers. The FBI officially stated that, “Foreign cyber actors have compromised hundreds of thousands of home and office routers and other networked devices worldwide.”

VPNFilter malware is apparently being used by these hackers which spot the holes within certain routers. VPNFilter is used to collect information on civilians and businesses alike, and have the power to shut down routers at a moment’s notice.

What does all of this mean to you?

You need to unplug your router for at least 30 seconds. It’s important to unplug the router from the wall outlet with a surge protector, not from the device itself, or you could risk a surge causing your device to be destroyed.

As always, if you need help with this, or if you think your computer may be infected with malware – call us at 903.858.4383, or send us a Facebook message, and we can help you out.

Though it’s recommended for everyone to reboot your routers, these are the devices that are documented to be officially compromised:

• E1200
• E2500
• WRVS4400N

• 1016
• 1036
• 1072

• DGN2200
• R6400
• R7000
• R8000
• WNR1000
• WNR2000

• TS251
• TS439 Pro
Other QNAP NAS devices running QTS software

• R600VPN

Your computer has a virus, but it might not be your fault

In the past, you would get a computer virus one of two main ways. Either the virus maker would build a virus complex enough to dial up your computer through the internet itself, or they would attach their virus to an email message and let your email spread the virus for them. Now, though, virus makers are increasingly turning to a new method to spread their virus. This method, called a supply chain attack, skips the complexity of having the virus do its own network access and skips the heavily defended email route. Instead, virus writers are gaining access to update servers that belong to popular applications and replacing the legitimate version of an app with a copy that has a virus embedded inside. What tends to happen is that back on your computer your application sees that a new version is ready to download and does so automatically.

The end result? You and millions of others using well known, trusted applications can suddenly wind up with a virus through no fault of your own. So, what can you do about it? Well, the standard defense of running an antivirus program will help some. You might still get infected, but hopefully your antivirus of choice will update its list of known viruses and quickly quarantine the infected program. Another thing you can do is turn off automatic updating on the applications you use. Sure, you might not get the latest and greatest updates on day one, but it might be worth it to avoid potential first day viruses.

Think your computer has already been infected with a virus or what help securing your computer against these new "supply chain" type attacks? Computer Repair in Tyler can help! Not only can we scan your computer for viruses, we can install a good antivirus application on your computer and help you adjust other settings to make your computer more resilient to attacks.

When Your Tech Devices Get The Sniffles

Computers require treatment for illnesses, just like humans!

It's the holiday season! And for some, that isn't a good thing. The flu and colds are spreading and so are computer viruses. According to Enigma Software Group, on the upwards of 99.2% of computers get infected with malware. Specifically, between Black Friday and Christmas.

This is not a coincidence. Online traffic between Black Friday and Christmas increases during this time each year. And so do viruses both in the real-world and on the internet. Scammers know that many people will fall for their fake advertisements. These scams can generate more complications than one unassuming online shopper may expect. From identity theft to crashing your personal computer, these viruses are serious business.

Luckily, there are preventative measures that can help reduce the likelihood of getting a virus.
  • Don't click on links within your emails.
  • Don't click on advertisements. (Outside of Facebook/Instagram)
  • Call your local computer repair company for more information if you are unsure.
And that includes us. We will be happy to assist you in guiding you to safer shores. Don't worry if your computer is infected. We can help you out.
If your computer is becoming clunkier by the minute, feel free to call us at (903) 531-0377. We're here to help. Hope you had a Happy Holiday and have a Happy New Year!

December Deal of the Month

Computer viruses are a hassle. Plain and simple. Seemingly harmless to some, they can pop-up at a moment's notice and wreak havoc on your computer and your computer's stored information. Oftentimes, these pesky viruses degrade the security of your computer's software performance and can even lock your computer from accessing certain files. Yesterday was National Computer Security Day. A day dedicated to spreading awareness of the up-to-date trickery scammers are using and how to prevent such a problem from happening in the first place.

For our December deal of the month and in light of National Computer Security Day, we’re offering a reduced cost of $89.99 security checkups for all desktop and laptop computers. We’ll give your computer a thorough scan and root out any adware, spyware, viruses, or ransomware that has found its way onto your system. We will also install AVG Malware Bytes (free version) to prevent any further issues with your computer's security.

Just because your computer seems to be acting fine doesn’t mean you are completely secure. Get your Mac or PC checked out today from Computer Repair In Tyler. For more information, call us at 903.858.4383 or email us at info@computerrepairintyler.com

Here is a video of owner Jacky Ouin with ETV Software on CBS 19 talking a little about how important it is to keep your computer secure and some tips and tricks to prevent such a disastrous situation from occurring:

Windows' Built-in Anti-virus Software Triggered Viruses Instead Of Blocking Them

Microsoft recently released word that its "Windows Defender" anti-virus software that has shipped with the last few versions of Windows had an unintended flaw that could, in some cases, provide hackers with a method to trigger the viruses. The problem was that Windows Defender would scan new downloads and emails for known viruses as well as some types of code that could be identified as new viruses. But, when some types of code were scanned to see what they did, those bits of code could themselves exploit a flaw in Windows Defender and gain unrestricted access to the host computer. This would let clever hackers use Windows Defender itself as a means to spread their viruses and malware.

This was a very serious issue that could have affected many millions of users. Microsoft learned of this problem last Friday, and to their credit, had a patch ready to go on Monday. Because Windows Defender updates itself every day or two, many systems will soon be receiving that patch making the problem vanish almost as quickly as it appeared. For anyone, like larger businesses who has automatic Windows Defender updates disabled, Microsoft recommends letting Windows Defender update itself again. Users can also trigger that update manually if they are concerned it will take the automatic update too long to kick in.

For more information on this issue, click here to see Microsoft's own Security Advisory.

Computer Tips: Dangers Anyone Can Avoid

Computer Tips for Novices

Being a tech novice in 2017 can be a dark and overwhelming place. There are so many threats out there. From actual viruses infecting your computer and compromising your personal information, to unsolicited phone calls claiming your computer is vulnerable to attack, there are any number of ways people with the worst intentions can maliciously gain access to things you wouldn't want an outsider to have. Here is a list of 6 very simple computer tips for novices that may help when you stumble upon a headscratcher. You should be able to avoid these pitfalls on your own by reading these 6 computer tips, and if not, Computer Repair in Tyler is always here to help you out.

Don't Fall For Remote Support Scams

Typically, someone will call you claiming they are from Microsoft or Windows support team and that you have some problem with your computer. Remote support scams can also begin with a pop up box prompting you to call a number or download an application. The scammers will normally list off issues that do not exist, but they sound good so often it will scare beginners into believing them. Once you are hooked, they offer you a long-term support plan. You should never trust these people. No legitimate Windows or Microsoft employee will ever contact you in this way.

Back Up Your Files

Backing up your computer is essential. Our recommendation is to grab a fairly large external hard drive and use Windows backup features. To protect your data even further you can consider an online or cloud backup service.

Get Malware Protection

In addition to your regular antivirus software, we recommend installing Malwarebytes. Your antivirus software likely won't be able to catch the enormous amount of viruses and variations out there, so it is smart to couple your antivirus software with extra malware protection.

Spend A Little More

We love good deals, but we also know you get what you pay for. Before making a tech purchase, you should do extensive research on the products you are looking at. The lowest end computers usually have very low-end processors too. In addition, you may not find all the features you will need over time in one of these models. Often times, the lowest end models skimp on USB ports, HDMI inputs, and other expansion slots.

Research Prices Online & In Store

You can't always find something cheaper online. Brick-and-mortar stores often have sales and clearance events where you can find the best deals - and they don't charge for shipping! If you find a great deal online, ask one of your local stores if they'll price match. Many times they will and you get to save money while getting the product sooner.

Reboot Before You Call A Tech

One of the first steps to troubleshooting your computer is to perform a reboot, and it's something everyone can do. Before you give Computer Repair in Tyler a call, simply reboot your system to see if that clears up your problems. Often times when there is an issue with certain programs running, printing, connecting other devices, or slow speeds, a simple reboot may fix your issue. You should also make a habit of regularly rebooting or shutting down your PC.  We recommend every few days at minimum.

Of Course, Computer Repair in Tyler Can Help When All Else Fails

Fill Out Our Convenient Online Contact Form to Get Your Computer Repair Started!

We respond to all online requests quickly and efficiently. Or, simply drop by our storefront location on South Beckham Avenue in midtown - right down the street from Trinity Mother Frances and ETMC. We have expert technicians on-site available to assist you in person. We can also come to you if that's what is needed, and we even have the ability to do remote support in certain instances!

Or Call Us - (903)858-4383

November Deal of the Month

TV & Home Theater Setup | Connected Home Services

We are aware that this time of year many of people will buy new electronics for their home because of good deals and holiday specials, and we are offering to take out the headaches and help you set them up! If you are in need of a professional TV or home theater setup his month, or any of our various connected home services, we are offering 10% off of hourly labor for any of those services including:


  • Setting up a secure Wi-Fi network
  • Cabling and networking solutions
  • Home office solutions
  • Setting up your routers to maximize performance and optimize security
  • Firewall setup
  • Connecting your various wireless devices
  • Recommend solutions for dead spots or slow speeds
  • Home entertainment solutions
  • Home theater setup
  • Set up your TV and connect it to your video components
  • Smart TV home network setup
  • TV mounting
  • TV calibration
  • Connect and position audio components for optimal sound
  • Remote control programming

Our experienced, reliable technicians will work with you to set up a day and time to come to your home and complete any projects you may have. Our technicians are polite, clean-cut and responsible and will treat your home as if it were there own.

We service anywhere in Tyler and are able to come to surrounding East Texas towns upon request. Our technicians routinely make house calls in Henderson, Lindale, Bullard, Flint, Longview, Kilgore, Palestine, Gresham, Noonday, Ben Wheeler, Van, Chapel Hill, Whitehouse and Gladewater, just to name a few. If you don't see your particular need listed above, just give us a call at (903)858-4383 to discuss the details of your situation with an expert - we are flexible and able to take on a wide range of home installation projects. You can also fill out our contact form to get your request for information started. We answer all requests quickly to get you the information you need. Thank you for considering Computer Repair in Tyler for all of your home networking and home theater setup needs!


Prepare Your Mac for MacOS Sierra

On September 20th, 2016 Apple will release it's new operating system, MacOS Sierra. There will be several new features included in the upgrade including Siri integration, optimized storage via iCloud Drive, a universal clipboard, and auto unlock via Apple Watch and Apple Pay. MacOS Sierra will be a free upgrade to current Mac users and will be available in the Mac App Store.

Not all machines will be able to install the new operating system. According to Apple, the cutoff sits at models that were released in late 2009 and later. With the release of MacOS Sierra nearing, here are some things you can do to make sure your Mac is ready to take the leap:

  1. Check to see if your Mac makes the cut
    • The very first thing to do is to see if your system is compatible with the MacOS Sierra upgrade. If your Mac is from early 2009 or earlier, you will not be able to enjoy the new upgrade. According to Apple, "All Macs introduced in 2010 or later are compatible. MacBook and iMac computers introduced in late 2009 are alsocompatible."

      About this Mac
    • The models that will be compatible are:
      • MacBook: late 2009 and later
      • MacBook Air: 2010 and later
      • MacBook Pro: 2010 and later
      • iMac: late 2009 and later
      • Mac Mini: 2010 and later
      • Mac Pro: 2010 and later
    • To find what year your computer was introduced, click the Apple in the upper-left corner and click About This Mac. Under your current OS, which will be displayed at the top of the window, you will see the year of your model next to the model name.
  2. Make sure you have room
    • There have been no official releases regarding the size of MacOS Sierra download, but Apple has been successful in continuing to shrink the size of the installer packages in recent years. OS X Yosemite was about 8GB, El Capitan was just over 6GB, and the public beta for Sierra sits just under 5GB.
    • Delete old apps or files you don't need or use, or move some files and folders to the cloud via iCloud Drive or any other preferred cloud storage service you may use.
  3. Back up your Mac
    • Before performing major upgrades like installing a new OS, backing up your system to protect your data is always a safe practice. In the event that something goes wrong during the installation process, you won't lose important files, photos and music if you have successfully backed up your machine. Macs include a tool called Time Machine, which makes backing up simple and easy.

Of course, Computer Repair in Tyler is always here to help you with installing MacOS Sierra, or any other software and system upgrades you are unsure about. Click here to see current upgrade alerts and a comprehensive list of software we can help you safely install. Call us at (903)858-4383 if you would like to schedule a time to bring your machine in to one of our expert technicians. We also offer on-site work if you are unable to make it to our storefront location on 1331 South Beckham Avenue, Tyler, TX.