Recent Windows 10 Update Causing Crashes and Endless Reboots

We’ve been seeing instances of the latest version of Windows 10 causing issues with computers equipped with certain types of SSD solid state drives. The update that was released around the beginning of the month could cause some computers to become stuck in a restart loop or cause some laptops equipped with one of the affected ssds to burn through its battery far more quickly than usual.

If your desktop or laptop is stuck restarting or is acting funny after doing an update, we can help. For more information, give us a call at 903-858-4383 or bring your computer to 1331 South Beckham and let one of our experienced technicians take a look at it.


Large Number of HP Laptops Shipped With A Keylogger

You wouldn't know it from HP's support page, but a large number of their recent laptops with a rudimentary keylogger embedded within the drivers for their touchpads. Fortunately, this isn't a situation where some virus wormed its way into HP's laptop assembly line. Instead, it looks like a security researcher stumbled upon a long disabled chunk of code that Synaptics, a company that makes laptop touchpads for several vendors, originally used to make sure their new touchpad design was working correctly.

Testing code like this is extremely common on new hardware being tested in the lab. The problem here is that neither HP nor Synaptics thought to remove that testing code from the products they shipped to their end customers. Even though the test code shipped in a dormant state, all it would have taken is one small change to re-enable it. Having code that could be used to spy on users baked into the trusted files that ship with HP laptops could have been a major weak point for hackers to exploit.

HP says that there were no known instances of this code being exploited, but there's really no way for them to be entirely sure. The company has since posted replacement drivers on their support site. Individuals and businesses should go about updating to these newer, fixed drivers as soon as possible.


Be Careful With Recent Versions of CCleaner

The popular Windows cleanup utility CCleaner recently got hacked and for a time was actually spreading a virus to anyone who downloaded it from its official site. Hackers managed to slip in a virus into version 5.3 of CCleaner. This version was the one being offered by parent company Piriform from August 15 through September 12th. Given that millions of people use CCleaner, its possible that this hack affected thousands, if not millions of users.

We have seen this kind of thing happening a lot more in recent years. Hackers manage to slip their code into legitimate applications before they are released or they gain access to a popular application's download servers and swap out the normal download for one that is actually a virus that sorta looks like the application a user was expecting to install. These kinds of hacks are especially dangerous since more and more applications these days are able to auto update themselves to the latest version in order to provide new features and, ironically, security fixes. We even saw this with a version of the Apple Mac version of the popular video encoding utility Handbrake a few months back.

If you installed CCLeaner within the past few weeks, your best bet is to either run an up-to-date virus scanner on your system or, if you can, restore from a backup that you made before you installed version 5.3 of CCleaner. If you are still having problems or are not sure you successfully removed the virus you can always bring your desktop or laptop by our offices at 1331 South Beckham in Tyler just south of the hospitals. We can help you with this specific virus or give your computer a general checkup to help you find out why it is acting strangely.

You can also contact us by email at info@computerrepairintyler.com or call us at 903-858-4383.


May Deal of the Month: Get 10% Off Hardware & Software Upgrades

We’re mixing things up a little this month at Computer Repair in Tyler. We’re offering a double deal as our May Deal of the Month! Bring your laptop or desktop in to our location on South Beckham in Tyler Texas, and we’ll give you 10% off the labor cost of the install or upgrade of new hardware and new software.

Do you have a new or updated application, or game, or piece of business software you need to get up and running? We can help make sure your software is set up properly and is ready to do the things you need.

Looking to boost your computer’s performance by adding more RAM, a larger or faster hard drive or SSD, or looking for better gaming performance by swapping up to a newer graphic card? We’ve got you covered. Our skilled technicians can install or swap in your new parts for you. We can even suggest the upgrades that would help you the most if you aren't sure what to do to increase the speed of your computer.

And, if you have software you need help with and new hardware you want to install, that's great! Mention the May Deal of the Month and we'll give you 10% off both services when you combine them.

For more information, you can:
Stop on by 1331 South Beckham in Tyler. Look for us between the Big Lots and the gas station.
Call us at: (903) 858-4383
Send us an email at info@computerrepairintyler.com


Is My Old Computer Worth Repairing or Fixing?

See This Old Computer?

It's a 14 Year Old iMac G4.

A customer brought this old computer in for us to recover his data from the hard drive. Since we work on out-of-warranty Apple machines, we were able to help him with his problem. The computer was completely dead, but we were able to retrieve all of the data from the hard drive so that he could easily transfer the data to his new machine.

You may be asking yourself, "how do I know if my old computer is worth repairing or fixing?". There are several things to consider:

  • Q: How old is your computer and how is it configured?
  • A: You probably already know how old your computer is, but we can take a look at it and determine the configuration and scope of the repair.
  • Q: How much are new computers selling for?
  • A: We can let you know how much a repair would be for your old computer, and offer to find costs for new computers so that you can have options. Many times, we do the leg work and find new computers for customers.
  • Q: How much is the diagnostic or repair cost?
  • A: We will throw our diagnostic fee out the window if you decide to let us do the work.
  • Q: How long will the repair take?
  • A: We have very fast turnover on most computer repairs. Many times, our customers are surprised how quickly we are able to get their computer back to them or find a new one.
  • Q: How soon do I need my old computer running?
  • A: We would imagine you need it soon, and that is why we are so punctual.
  • Q: How soon do I need a new computer if my old computer is unrepairable?
  • A: Again, we know having a working computer is paramount to almost everyone - we can help you find exactly what you want affordably and quickly.

At Computer Repair in Tyler, we can take a look at ANY machine, new or old, and offer solutions and recommendations for what you should do next. Most people replace or upgrade computers every 3-5 years on average. If your computer is older than that, then it may not have the most current hardware features to make repairing worth while. If your computer is running old versions of Windows or macOS, then Microsoft and Apple may have possibly stopped supporting those versions. Currently, Windows XP is no longer supported and extended support for Windows Vista will end on April 11, 2017. Additionally, Apple's only supported versions of macOS are OS X El Capitan and macOS Sierra, which was just released a couple of months ago this year. If you are running unsupported operating systems on your old computer, and it can be upgraded to a current version, your system's performance may benefit from an upgraded operating system. In that case, you should bring it into us for the upgrade.

If you are wondering what you should do with that old computer at your home or office, give us a call at (903)858-4383. Additionally, you can fill out our contact form to start your information gathering process. We respond to all requests very quickly! If you just want to stop by, we are open from 8:00 - 6:00 every weekday, and we are centrally located in Tyler on South Beckham close to the hospitals.

 


Prepare Your Mac for MacOS Sierra

On September 20th, 2016 Apple will release it's new operating system, MacOS Sierra. There will be several new features included in the upgrade including Siri integration, optimized storage via iCloud Drive, a universal clipboard, and auto unlock via Apple Watch and Apple Pay. MacOS Sierra will be a free upgrade to current Mac users and will be available in the Mac App Store.

Not all machines will be able to install the new operating system. According to Apple, the cutoff sits at models that were released in late 2009 and later. With the release of MacOS Sierra nearing, here are some things you can do to make sure your Mac is ready to take the leap:

  1. Check to see if your Mac makes the cut
    • The very first thing to do is to see if your system is compatible with the MacOS Sierra upgrade. If your Mac is from early 2009 or earlier, you will not be able to enjoy the new upgrade. According to Apple, "All Macs introduced in 2010 or later are compatible. MacBook and iMac computers introduced in late 2009 are alsocompatible."

      aboutthismac
      About this Mac
    • The models that will be compatible are:
      • MacBook: late 2009 and later
      • MacBook Air: 2010 and later
      • MacBook Pro: 2010 and later
      • iMac: late 2009 and later
      • Mac Mini: 2010 and later
      • Mac Pro: 2010 and later
    • To find what year your computer was introduced, click the Apple in the upper-left corner and click About This Mac. Under your current OS, which will be displayed at the top of the window, you will see the year of your model next to the model name.
  2. Make sure you have room
    • There have been no official releases regarding the size of MacOS Sierra download, but Apple has been successful in continuing to shrink the size of the installer packages in recent years. OS X Yosemite was about 8GB, El Capitan was just over 6GB, and the public beta for Sierra sits just under 5GB.
    • Delete old apps or files you don't need or use, or move some files and folders to the cloud via iCloud Drive or any other preferred cloud storage service you may use.
  3. Back up your Mac
    • Before performing major upgrades like installing a new OS, backing up your system to protect your data is always a safe practice. In the event that something goes wrong during the installation process, you won't lose important files, photos and music if you have successfully backed up your machine. Macs include a tool called Time Machine, which makes backing up simple and easy.

Of course, Computer Repair in Tyler is always here to help you with installing MacOS Sierra, or any other software and system upgrades you are unsure about. Click here to see current upgrade alerts and a comprehensive list of software we can help you safely install. Call us at (903)858-4383 if you would like to schedule a time to bring your machine in to one of our expert technicians. We also offer on-site work if you are unable to make it to our storefront location on 1331 South Beckham Avenue, Tyler, TX.


September Deal of the Month

For the month of September, Computer Repair in Tyler is offering all students a 10% discount on all of our hourly services. We all know getting ready to go back to school can be a hassle. Thankfully we are offering back to school specials for all of our local students. If you have noticed that your laptop or desktop is not performing up to par we can help you. Our location off of South Beckham Drive in Tyler is easily accessible from both the University of Texas at Tyler and Tyler Junior College. To take advantage of our Back to School Specials, simply visit our store with your valid student ID and we will honor the back to school specials on all of our hourly services. Some of our most popular services include virus/spyware/malware removal, data recovery, hard drive upgrades/replacements, full system reinstalls and software/operating system upgrades.


We also fix cracked laptop screens at a flat rate of $59.95 + parts (non-touchscreen devices) and $69.95 + parts (touchscreen devices).

  • Computer Repair in Tyler offers these services on out-of-warranty Apple machines in addition to all Windows/PC machines

If you would like more information, or are unsure of what your particular problem might be, you can contact us in advance by calling (903)858-4383. Additionally, you can click here to fill out our contact form and we will respond to your request promptly. Being a student, it is likely that you use social media as one of your primary forms of communication - we've got you covered there too:


August Deal of the Month

For the month of August, Computer Repair in Tyler is offering all students a 10% discount on all of our hourly services. We all know getting ready to go back to school can be a hassle. If your computer partied a little too hard this summer, it may not be ready to go back to school with you! Our location off of South Beckham Drive in Tyler is easily accessible from both the University of Texas at Tyler and Tyler Junior College. To take advantage of our Back to School Special, simply visit our store with your valid student ID and we will honor the back to school discount on all of our hourly services. Some of our most popular services include virus/spyware/malware removal, data recovery, hard drive upgrades/replacements, full system reinstalls and software/operating system upgrades.


We also fix cracked laptop screens at a flat rate of $59.95 + parts (non-touchscreen devices) and $69.95 + parts (touchscreen devices).

  • Computer Repair in Tyler offers these services on out-of-warranty Apple machines in addition to all Windows/PC machines

If you would like more information, or are unsure of what your particular problem might be, you can contact us in advance by calling (903)858-4383. Additionally, you can click here to fill out our contact form and we will respond to your request promptly. Being a student, it is likely that you use social media as one of your primary forms of communication - we've got you covered there too:


Samsung: Do Not Install Windows 10

Samsung has a simple message for its users; do not install Windows 10. Yes, you read that correctly - Samsung is advising owners of their PCs not to proceed with the installation of Windows 10. After nearly a year since the release of Windows 10, Samsung admits that the drivers for its PCs still do not work with Microsoft's newest operating system. Samsung customers have complained repeatedly that their machines either have not been able to update to Windows 10 or that if the update actually took, that the operating system was not working correctly with their components. Samsung is publicly saying that they do not recommend the installation of Windows 10 to any Samsung laptop or PC, but that they are coordinating with Microsoft regarding this matter. Samsung has released the following statement: "The drivers that we have on our website are not yet compatible to the latest version of Windows. What we usually recommend is to keep the current Windows version and we'll update you once Windows 10 has no more issues on any Samsung laptops and computers or even monitors." Microsoft released their own statement saying that, "Microsoft and Samsung are committed to Windows 10, and are working closely together to provide the best possible Windows 10 upgrade experience." Microsoft is also encouraging Samsung users to visit the company's website to "ensure upgrade is supported by their PC".

So, until further information becomes available, do not install Windows 10 on your Samsung devices. If you own a Samsung PC or laptop that has already been upgraded to Windows 10 and is experiencing issues, we can help you. Due to the recent influx in Windows 10 complaints from many of our customers, Computer Repair in Tyler is currently offering a $39.95 remote downgrade special - that's right, we can remotely log in to your computer at your home or office and safely perform a downgrade back to Windows 7 or Windows 8 for you.


Special Offer Windows 10 Downgrade

We have a great offer this week for businesses and home users alike. Microsoft is getting extra pushy when it comes to Windows 10, even to the point that clicking the red close button actually starts the automatic upgrade! Windows 10 does bring some new features, but it can also be confusing when you wake up the next morning and find your computer screen looks completely different. It can also, in some cases, interfere with some software programs you may already have installed.

Fortunately, it is possible to perform a Windows 10 downgrade and roll back to Windows 7 or Windows 8. Right now, Computer Repair in Tyler is offering a special rollback price of just $39.95 to remotely downgrade computers from Windows 10. This means, you can call us from your home or business and we can remotely log in to your computer and help you start the downgrade process.

You don’t have to struggle to use or support a computer that was automatically upgraded to Windows 10 without your permission. Call Computer Repair in Tyler instead.