Curbside Pick-Up & Drop-Off

Keeping our clients and employees healthy during this crisis is a priority for us at ETV Software's Computer Repair in Tyler. We have taken measures to ensure all surfaces are cleaned and sanitized throughout the day, all computers coming in and going out are sanitized and asked any employee not feeling well to stay home. We want you to know that we will continue to provide services as usual and do everything we can to become part of the solution here in our beloved hometown.

We are open normal business hours, Monday through Friday, 8:00 am to 6:00 pm and by appointment on Saturday & Sunday. In compliance with the CDC and to protect our clients from possible additional exposure, we are offering curbside pick-up and drop-off of your equipment. Please call us at 903.858.4383 and an employee will meet you at your car to assist you.

As always, we are grateful for the opportunity to serve you and doing everything in our power to provide a safe & healthy experience for our valued clients and employees. Please feel free to contact us if you have any questions or concerns.

New Mac Virus Discovered

"Macs don't get viruses" has been a sort of unspoken rule for years, but it hasn't ever really been true. Certainly, there have been less viruses for Macs over the long term, and far fewer that spread as far and wide as some of the more damaging Windows viruses, but yesterday, another example of a Mac Virus surfaced.

This virus, a variant of a previous Mac virus called Fruitfly has managed to evade both anti-virus programs and Apple’s own limited built in virus protections for years. It is able to take screenshots, record keystrokes (and thus passwords!), and even access the webcam on Macs that have one. You can read more about this Virus and how it was discovered here.

Fortunately, now that this virus variant has been discovered it is being added to the databases of popular antivirus applications. That said, if your Mac is acting funny, it’s possible it could be infected by some virus or malware. At Computer Repair in Tyler, we have the latest virus scanning tools and can diagnosis even the oddest or most elusive problems.
If you need help with your Mac or PC, give us a call today at 903-858-4383, email us at, or stop on by at 1331 South Beckham next to the gas station near the hospitals.

Is My Old Computer Worth Repairing or Fixing?

See This Old Computer?

It's a 14 Year Old iMac G4.

A customer brought this old computer in for us to recover his data from the hard drive. Since we work on out-of-warranty Apple machines, we were able to help him with his problem. The computer was completely dead, but we were able to retrieve all of the data from the hard drive so that he could easily transfer the data to his new machine.

You may be asking yourself, "how do I know if my old computer is worth repairing or fixing?". There are several things to consider:

  • Q: How old is your computer and how is it configured?
  • A: You probably already know how old your computer is, but we can take a look at it and determine the configuration and scope of the repair.
  • Q: How much are new computers selling for?
  • A: We can let you know how much a repair would be for your old computer, and offer to find costs for new computers so that you can have options. Many times, we do the leg work and find new computers for customers.
  • Q: How much is the diagnostic or repair cost?
  • A: We will throw our diagnostic fee out the window if you decide to let us do the work.
  • Q: How long will the repair take?
  • A: We have very fast turnover on most computer repairs. Many times, our customers are surprised how quickly we are able to get their computer back to them or find a new one.
  • Q: How soon do I need my old computer running?
  • A: We would imagine you need it soon, and that is why we are so punctual.
  • Q: How soon do I need a new computer if my old computer is unrepairable?
  • A: Again, we know having a working computer is paramount to almost everyone - we can help you find exactly what you want affordably and quickly.

At Computer Repair in Tyler, we can take a look at ANY machine, new or old, and offer solutions and recommendations for what you should do next. Most people replace or upgrade computers every 3-5 years on average. If your computer is older than that, then it may not have the most current hardware features to make repairing worth while. If your computer is running old versions of Windows or macOS, then Microsoft and Apple may have possibly stopped supporting those versions. Currently, Windows XP is no longer supported and extended support for Windows Vista will end on April 11, 2017. Additionally, Apple's only supported versions of macOS are OS X El Capitan and macOS Sierra, which was just released a couple of months ago this year. If you are running unsupported operating systems on your old computer, and it can be upgraded to a current version, your system's performance may benefit from an upgraded operating system. In that case, you should bring it into us for the upgrade.

If you are wondering what you should do with that old computer at your home or office, give us a call at (903)858-4383. Additionally, you can fill out our contact form to start your information gathering process. We respond to all requests very quickly! If you just want to stop by, we are open from 8:00 - 6:00 every weekday, and we are centrally located in Tyler on South Beckham close to the hospitals.


Prepare Your Mac for MacOS Sierra

On September 20th, 2016 Apple will release it's new operating system, MacOS Sierra. There will be several new features included in the upgrade including Siri integration, optimized storage via iCloud Drive, a universal clipboard, and auto unlock via Apple Watch and Apple Pay. MacOS Sierra will be a free upgrade to current Mac users and will be available in the Mac App Store.

Not all machines will be able to install the new operating system. According to Apple, the cutoff sits at models that were released in late 2009 and later. With the release of MacOS Sierra nearing, here are some things you can do to make sure your Mac is ready to take the leap:

  1. Check to see if your Mac makes the cut
    • The very first thing to do is to see if your system is compatible with the MacOS Sierra upgrade. If your Mac is from early 2009 or earlier, you will not be able to enjoy the new upgrade. According to Apple, "All Macs introduced in 2010 or later are compatible. MacBook and iMac computers introduced in late 2009 are alsocompatible."

      About this Mac
    • The models that will be compatible are:
      • MacBook: late 2009 and later
      • MacBook Air: 2010 and later
      • MacBook Pro: 2010 and later
      • iMac: late 2009 and later
      • Mac Mini: 2010 and later
      • Mac Pro: 2010 and later
    • To find what year your computer was introduced, click the Apple in the upper-left corner and click About This Mac. Under your current OS, which will be displayed at the top of the window, you will see the year of your model next to the model name.
  2. Make sure you have room
    • There have been no official releases regarding the size of MacOS Sierra download, but Apple has been successful in continuing to shrink the size of the installer packages in recent years. OS X Yosemite was about 8GB, El Capitan was just over 6GB, and the public beta for Sierra sits just under 5GB.
    • Delete old apps or files you don't need or use, or move some files and folders to the cloud via iCloud Drive or any other preferred cloud storage service you may use.
  3. Back up your Mac
    • Before performing major upgrades like installing a new OS, backing up your system to protect your data is always a safe practice. In the event that something goes wrong during the installation process, you won't lose important files, photos and music if you have successfully backed up your machine. Macs include a tool called Time Machine, which makes backing up simple and easy.

Of course, Computer Repair in Tyler is always here to help you with installing MacOS Sierra, or any other software and system upgrades you are unsure about. Click here to see current upgrade alerts and a comprehensive list of software we can help you safely install. Call us at (903)858-4383 if you would like to schedule a time to bring your machine in to one of our expert technicians. We also offer on-site work if you are unable to make it to our storefront location on 1331 South Beckham Avenue, Tyler, TX.